DISPATCH

Once your order payment is confirmed, we aim to dispatch your in-stock item within 2 business days. Orders are shipped directly from our Sydney warehouse.

The typical delivery time-frames within Australia are*:

- Sydney: 1 - 2 working days
- Melbourne & Brisbane & Canberra 2 - 3 working days
- Rest of Australia: 3 - 7 working days

*These are only guidelines based on our experience with delivery times. Delivery times will vary especially during peak / festive seasons.

SECURE POSTAGE

When sending out each order, we ensure that they are packed and wrapped carefully to prevent damages to its contents. We ship our orders using one of the following postal services:

- Australia Post (eParcel)
- EMS (International)

Both services include tracking information. This ensures that you can track your order's delivery from the moment it leaves our warehouse. If you're not home at the time of delivery, the delivery man may leave a card with pickup details from your local post office/collection point.

RETURN

All returns/exchange enquiries must be received by Sugo Toys within 14 days of you receiving your goods at your nominated delivery address.

For details please check our Return Policy.