Pre-Order Policy

A Preorder is an item that has not yet come into stock, but you can pre-purchase it to secure your piece.

Preorders are particularly important for limited release items, as sometimes we may presell out of an item, so preordering will be the only way to ensure you can buy that piece.

Please note that supply quantity is subject to change without notice by the manufacturer. In such instances, your order quantity may be reduced or order canceled in entirety.

Deposits

Preorder items generally have the option to either pay in full or pay a flat rate deposit to secure the item and then pay the remaining balance upon arrival of the item into our warehouse.

So the deposit, whether it be flat rate or in full, secures your particular piece, but it is non-refundable and non-transferable

Refunds will not be given in all cases for pre-order items. 

Cancellation Fee

  • The non-refundable deposit placed to secure your order will be used as the cancellation fee. If a deposit was not required at checkout (e.g Payment Plan/Full Payment), then a 10% of the total item value will be used as the cancellation fee.
  • A cancellation fee is required regardless if the order cancellation was completed by the customer or by Sugo Toys, due to insufficient funds, payment overdue for more than 30 days, etc.
  • 7 days grace period: If you disagree with the terms of this agreement, then you may cancel your order without penalty if it is within 7 days of placing it. The non-refundable deposit will be refunded in full within 2-5 business days. 
  • To cancel an preorder, please contact us via email at:
    support@sugotoys.com.au

Release Date

Please note that pre-order dates are estimates only and subject to change. These estimates are based on the best information that we have available at the time. These changes are beyond our control and due to the discretion of our distributors and the manufacturers.

Our release date might differ to the release date from the manufacturer’s website, please consider shipping duration for our products to arrive from the warehouse.

Change In Price

If the pre-order item price increases on arrival, we will still honor the price at the time you made your purchase, regardless of whether you paid in full or a deposit to secure the piece.

However, we do, from time to time, need to increase prices on arrival and those that have not pre-ordered the piece will be subject to that new price when it is made “In Stock” on the website.

 

We may, at any time, and at our sole discretion, modify the preorder policy, with or without notice to the User. Any such modification will be effective immediately upon public posting. Your continued use of our Service and this Site following any such modification constitutes your acceptance of these modified Terms.