Ichiban KujiHelp centre · Pre-orders
How pre-orders work
Reserve it now with a deposit. Pay the rest when it lands in Sydney.
- Deposit from 20%Holds your spot
- Price lockedEven if it goes up
- 3-day graceCancel for store credit
- 14 days to payOnce it arrives
01
Step by step
- 01
Order & pay a deposit
Or pay in full, or use a Payment Plan.
- 02
We follow the release
If the date moves, we email you.
- 03
It arrives
Pay the balance within 14 days of our email.
- 04
We ship it
Within 48 hours of your final payment.
02
Cancelling
Paid a deposit
Deposit is kept
It covers the spot we reserved.
Paid in full or plan
15% fee
Of the item total.
Within 3 days
Store credit
Your deposit becomes store credit. Not for special or first-batch items.
Free
Pass it to a friend
We transfer the order at no cost.
Full refund
If we cannot supply it
You get your deposit back.
How to cancel
Use our cancel form.
Open the form03
Release dates
Dates come from the maker and often move. A delay is not a reason to cancel.
Usually on time
Anime PVC figures, model kits, die-cast, cards, blind boxes
Often delayed
Action figures, statues, 18+ figures
04
Full terms
Read the full terms
What counts as a pre-order
An item not yet at our Sydney warehouse that you buy now to secure, including custom and special orders, first batches and overseas batches from licensed makers.
Deposits
A deposit (or full payment) holds your spot and counts towards the final price. It is not refundable or transferable, except when we cannot supply the item, in which case you get a full refund.
Cancellation fees
Paid with a deposit: the deposit is kept. Paid in full or by Payment Plan: 15% of the item total. This applies to change of mind, not being able to pay, and automatic cancellation when a payment is more than 14 days late. Cancel within 3 days of ordering and we turn the deposit into store credit (not for in-stock, custom, special, first-batch or overseas-batch items). You can transfer an order to someone else at no fee. Please use our cancel form.
Release dates and delays
Dates are estimates set by the maker. Ours can differ from the maker's because it includes shipping and customs into Sydney. We update the product page and email you when your date changes. Delays are not a reason to cancel, because your spot is paid for with the supplier. If an item slips more than 12 months past the original date with no good reason, contact support and we will agree a fair outcome: store credit, a transfer or a refund. If a delay has become unreasonable for you before then, talk to us.
Prices
If the price goes up before the item arrives, you still pay your pre-order price.
Payments
Pay the balance within 14 days of the arrival email. Payment Plans split it into scheduled payments; missing more than one payment may cancel the order under the fees above.
Other
We may stop accounts that cancel often from placing new pre-orders. An open chargeback on a pre-order fee may pause your account. If a maker cancels a release, deposits are refunded in full.
Your rights
Nothing in this policy removes or limits any rights you have under the Australian Consumer Law that cannot legally be excluded.
05
Questions
What if I miss the final payment?
After 14 days the order may be cancelled and the cancellation fee applies. Contact us before then if you need more time.
Can I mix pre-orders and in-stock items?
Yes. Everything ships together when the pre-order arrives, or we can send the in-stock items first for extra postage.
Can I change my address?
Yes, until it ships. Email support with your order number.
Not sure what to do?
Message us before you order or cancel. We will find the cheapest option for you.