Dispatch · Within 48 hrs of paid order · Sydney warehouseFree shipping over $200 AUD · NSW VIC ACT QLDUS tariffs included · No surprise charges
// Shipping & Delivery · Sugo Toys

Ship it.
Carefully.

Packed by collectors who know what mint-in-box means. Insured options on every parcel, tracked from our Padstow warehouse all the way to your shelf.

Free over$200 AUD
DispatchWithin 48 hrs
US tariffsIncluded
ReachWorldwide
Sugo Toys collector packing items by hand
Warehouse packing area
Boxed orders ready for dispatch

Where to?

// 01 — Pick a destination
// 01 · Free

Over $200 AUD

Free shipping nation-wide on cart subtotals over $200 AUD (insurance & postage excluded from threshold).
// 02 · East

$9.95

NSW · VIC · ACT · QLD
Flat rate per order under $200 AUD, fully tracked.
// 03 · West & remote

$15.95

WA · NT · TAS · SA
Flat rate per order under $200 AUD, fully tracked.
// 04 · Speed

48 hrs

Aim to pick, pack & dispatch within two business days of paid order. Email confirmation when it ships.

Delivery windows.

// Typical AU transit
// 01

Sydney

1 — 2

working days

// 02

Melbourne · Brisbane · Canberra

2 — 3

working days

// 03

Rest of Australia

3 — 7

working days

Guidelines based on our experience. Peak / festive seasons may add a few days. Live Australia Post estimate from auspost.com.au (read “From New South Wales”).

How we pack.

// 02 — Mint-in-box, sealed
// Pack like collectors

Five steps. Every parcel.

Each order is hand-packed by collectors who know what mint-in-box means. Bubble, cushion, double-box on heavy items, label and seal. The same way we’d want our own grail figures shipped.

// 5-step pack · Inspected before tape
Inspecting and wrapping the figure box// 01
Inspect & wrap.Box checked for dings, then bubble-wrapped on every facet.
Cushioning the carton with packing fill// 02
Cushion the carton.Air pillows or foam fill on all sides — no movement in transit.
Boxed and braced for transit// 03
Boxed & braced.Item sizes vary, so cartons do too — every parcel goes out well-packed and braced inside, regardless of carton size.
Tape and seal the parcel// 04
Tape & seal.H-pattern tape on all seams. Heavy parcels get edge protectors.
Tracking label and dispatch handover// 05
Label & dispatch.Tracking label scanned out. Email confirmation lands in your inbox.

Couriers we use.

// 03 — Tracked everywhere
// 01 · Domestic

Australia Post (eParcel)

Default for most orders. Tracking & safe-drop options.

AU POST →
// 02 · Domestic

Aramex

Used for select metro routes. Door-to-door tracked.

ARAMEX →
// 03 · Domestic

CourierPlease

Selected metro & regional. Tracked, signature options.

CP →
// 04 · Bulky / heavy

Team Global Express

Default for oversized statues & heavy parcels. Tracked.

TGE →
// 05 · International

EMS & DHL Express

Worldwide tracked services. DHL for items over 20 kg.

INTL →
// 06 · Custom

Specific courier?

We can ship with your preferred carrier on request — extra charge may apply.

ASK SUPPORT →

Heavy
& oversized.

Most items ship free over $200. Items over 22 kg or 0.25 m³ — typically 1/4 scale dioramas, life-size statues — may carry a regional surcharge. We always contact you before dispatch if a surcharge applies.

// Surcharge by region · Quoted before dispatch
// NSW · ACT Metro
Usually $0

No surcharge for metro Sydney & Canberra on most oversized items.

// Regional VIC · QLD · SA
$20 — $200

Depending on package size, weight & remoteness of postcode.

// WA · NT · TAS
$40 — $500

Long-haul freight to remote states. Quoted before dispatch.

Redelivery.

// 04 — If a parcel comes back
// 01 · Australia

Domestic redelivery

Matches the original postage cost of your order. Minimum $9.95 if your order shipped free. Triggered when an address is incorrect, missing details, or a parcel goes unclaimed.

// 02 · International

International redelivery

1.6 × the original postage cost — international return fees are higher than outbound. e.g. $20 outbound → $32 redelivery.

// 03 · Cancel instead

Prefer to cancel?

You can cancel rather than redeliver. A reasonable return fee (no higher than the original outbound) is deducted from your refund to cover return costs we incur.

Fine print.

// 05 — Worth knowing
// PO Boxes

Free shipping may not cover bulky parcels to PO Boxes, Post Offices, or Parcel Lockers. We’ll reach out if a residential address is required for courier delivery or if AU Post charges a surcharge.

// Authority to Leave

Enabled by default for orders under $400 AUD. Signature on Delivery applies above $400 — change on request. A redelivery fee may apply if a signed delivery is missed on first attempt.

// Split shipments

If you want one item shipped early instead of waiting for the full order, an extra shipping fee will apply. We’ll quote before splitting.

// Price match

If you find a better deal or prefer your own courier, we’re happy to price match. Email [email protected] with the link.

Common Qs.

// 06

I’m in the US — will I pay tariffs?

+
No, for orders shipped via EMS. Sugo Toys covers US tariffs on EMS Standard and EMS Express orders to the United States. The total you pay at checkout is the final amount — no additional fees on delivery, no customs holds for you to clear.

Exclusion — DHL Express orders are not covered. Parcels that require DHL (typically items over 20 kg or 0.25 m³) are buyer-pays for tariffs per local regulations. We’ll always confirm the shipping option with you before dispatch on heavy / oversized orders. (For destinations outside the US, customs duties remain the buyer’s responsibility — see the FAQ below.)

How fast will my order ship?

+
We aim to pick, pack & dispatch within 48 hours of paid order. You’ll get an email with tracking once it leaves the warehouse. Delays may occur around Christmas, Easter and public holidays.

Do you ship internationally?

+
Yes, worldwide. EMS Standard / EMS Express / DHL Express — choose at checkout. DHL is required for parcels over 20 kg or 0.25 m³.

Can I pick up from your warehouse?

+
Yes — Padstow showroom (90 Gow Street, Padstow NSW 2211) by appointment. Email [email protected] to book a time.

What if my parcel is lost or stolen?

+
If you purchased Lost Cover at checkout we’ll lodge an investigation with the courier and replace or refund the item value (postage & insurance fee excluded) once the claim is resolved. Without Lost Cover we’re not liable for loss after handover. International claims must be lodged within 30 days of intended delivery.

Can I use a specific courier?

+
Yes — let us know at checkout or email support before dispatch. An additional charge may apply depending on the carrier and destination.

Will you contact me about the surcharge before dispatching?

+
Always. For oversized items where a regional surcharge applies, we email or call before dispatch with the quote so you can approve, switch to your own courier, or cancel.

Customs & import duties for non-US destinations — who pays?

+
For shipments outside the United States, import duties, taxes and clearance fees are the buyer’s responsibility — not included in item price or shipping. If a parcel is returned for unpaid duties, shipping & insurance fees are non-refundable and a return shipping fee may apply. US orders are different: tariffs are included on EMS shipments — see the question above (DHL Express orders excluded).