Ichiban KujiHelp centre · Shipping
Shipping & delivery
Hand-packed in Sydney and tracked to your door.
- Free over $200Anywhere in Australia
- Ships in 2 business daysFrom a paid order
- US tariffs includedOn EMS orders
- WorldwideEMS and DHL Express
01
What it costs
One flat price per order, fully tracked.
NSW, VIC, ACT & QLD
Per order
$9.95
WA, SA, NT & TAS
Per order
$15.95
Orders over $200
Anywhere in Australia
Free
Based on the cart subtotal, before postage and Lost Cover.
02
Shipping overseas
EMS Standard
7-20 days
Tracked. Best value.
EMS Express
2-10 days
Tracked and faster.
DHL Express
2-7 days
For parcels over 20 kg or 0.25 m³. Quoted on request.
03
How long it takes
Working days after dispatch. Holidays can add a few days.
Sydney
1-2
working days
Melbourne, Brisbane, Canberra
2-3
working days
Rest of Australia
3-7
working days
04
Our couriers
Australia Post
Most orders.
Aramex
Some metro areas.
CouriersPlease
Some metro and regional areas.
Team Global Express
Big and heavy items.
EMS & DHL
International.
Your own courier
Ask before dispatch. Extra cost may apply.
05
How we pack
01Check & wrap
Box checked, then bubble-wrapped.
- 02
Cushion
Padding on every side.
- 03
Box & brace
A carton sized to the item.
- 04
Seal
Tape on every seam.
- 05
Send
Tracking emailed to you.
06
Big & heavy items
Over 22 kg or 0.25 m³ may cost extra. We always quote you before sending.
Sydney metro
$0
Rest of NSW, ACT, VIC, QLD & SA
$20-$200
WA, NT & TAS
$40-$500
07
Lost Cover
Optional at checkout. Covers loss or theft in transit. Without it, we are not responsible once the courier has the parcel.
Australia
2.5%
of the item value
International
3%
of the item value · claim within 30 days
08
If a parcel comes back
For a wrong address, missing details or an uncollected parcel.
Resend in Australia
Same as your postage. At least $9.95 if it shipped free.
Resend overseas
1.6 × your postage. For example, $20 becomes $32.
Cancel instead
Refund minus a return fee, never more than the original postage.
09
Good to know
- Bulky parcels may need a street address, not a PO box or locker.
- Over $400 needs a signature. Under $400 can be left at the door. Just ask to change it.
- Want part of an order sent early? Extra postage applies.
- Found cheaper shipping? Email us the link and we will match it.
10
Questions
I'm in the US. Will I pay tariffs?
Not on EMS orders: we pay them. DHL Express orders (usually over 20 kg) are not covered.
What if my parcel is lost or stolen?
With Lost Cover we claim with the courier and replace or refund the item value. Without it, we are not responsible after handover.
Can I pick up instead?
Yes, from our Padstow warehouse (90 Gow Street, Padstow NSW 2211) by appointment. Email [email protected] to book.
Can I choose the courier?
Yes. Tell us before dispatch. Extra charges may apply.
Still have a question?
We reply within 48 hours, Mon-Fri.