For Australian Customer:

  • All orders are sent via AusPost.
  • PO/Parcel Locker addresses are allowed.
  • Tracking and signature on delivery are always included.

FREE SHIPPING
On orders over $150 AUD

FLAT RATE $9.9 AUD
On orders under $150 AUD

For Overseas Customer:

International Shipping (EMS 3-10 business days with tracking)

New Zealand
– Flat rate $9.9 AUD shipping

Asia, Canada, US, UK:
< 1 KG: Flat rate $19 AUD shipping
< 2 KG: Flat rate $29 AUD shipping
> 2 KG: Flat rate $59 AUD shipping*

Other Countries:
< 1 KG: Flat rate $29 AUD shipping
< 2 KG: Flat rate $49 AUD shipping
> 2 KG: Flat rate $79 AUD shipping*

* Maximum 2 items per order if weight over 2KG 

– It might take longer time by the Custom and Post office.
– Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility.

 

DISPATCH

Once your order payment is confirmed, we will dispatch your item within 5 business days (except for pre-order items). All orders are shipped directly from our Sydney warehouse. The typical delivery time-frames are*:

– Sydney: 1 – 2 working days
– Melbourne & Brisbane & Canberra 1 – 3 working days
– Rest of Australia: 2 – 7 working days

*These are only guidelines based on our experience with delivery times. Delivery times will vary especially during peak / festive seasons.

SECURE POSTAGE

When sending out each order, we ensure that they are packed and wrapped carefully to prevent damages to its contents. We ship our orders using one of the following postal services:

– Australia Post (eParcel)
– EMS (International)

Both services include tracking information. This ensures that you can track your order’s delivery from the moment it leaves our warehouse. If you’re not home at the time of delivery, the delivery man may leave a card with pickup details from your local post office/collection point.

INSURANCE

If you have any concerns about the postal services in your area, we suggest you contact us for insurance. We strongly recommend you insure your item if its Value is more than AUD$150. In the unlikely event of your parcel being stolen or lost in transit, Sugo Toys will contact Australia Post to lodge an investigation. Australia Post will determine if your parcel has been stolen or lost in transit, and if necessary, will pay out the insured amount once the investigation is complete. Item Stolen or Lost During Transition If your parcel is insured against theft or loss, Sugo Toys will replace your items after Australia Post has made the insurance payment to Sugo Toys. If your parcel is not insured against theft or loss, Sugo Toys will not be responsible for any damaged or lost items, once the item leaves our facility and in the hands of courier/Australia Post. However, we will refund your item postage cost if Australia Post has refunded the postage payment to Sugo Toys. Please contact us if you wish to have your item insured ( Estimated Insurance Rate : AUD$ 1.50 for every $100.00 worth of value. If your item is valued at $150, Insurance = $3)