// PRICE MATCH GUARANTEE · LIVE// AUSTRALIAN COMPETITORS · IN STOCK// 14-DAY POST-ORDER WINDOW
// 03 — Price Match

Found it
cheaper?

Spot a lower price for the same in-stock item with an Australian competitor and we'll match it. Submit straight from any product page within 14 days of your order.

EligibilityAU competitors
Window14 days post-order
MethodMatch, not refund
Sugo Toys collector display
Sugo Toys retail floor
Sugo Toys retail interior

How it works.

// 01 — Three steps
// 01

Find a lower price

An identical, in-stock item from an Australian competitor. We factor delivery and tax into the comparison.

SPOT IT →
// 02

Submit a request

Open the product page on sugotoys.com.au and click the BEST PRICE GUARANTEE button. Paste the competitor link and your details.

SUBMIT →
// 03

We verify and match

Our team checks the listing is live, identical, and AU-based. If it qualifies, we match the price on your existing order.

MATCHED →

Eligible.

// 02 — What qualifies
// 01

AU retailers only

Authorised Australian retailers and competitors only. We no longer match international sellers due to tax, exchange rates, shipping, and after-sales differences.
// 02

Identical in-stock item

Same product, same edition, same condition. The competitor's listing must be live and available at the time of verification.
// 03

Within 14 days

Applies to existing orders, both in-stock and pre-order, made within the last 14 days. Older orders are not eligible.
// 04

Authorised seller

Competitor must be an authorised retailer or reseller of the brand, not a third-party marketplace listing.

Excluded.

// 03 — What we can't match

To keep the program fair and sustainable, the following categories sit outside the Price Match Guarantee:

  • Online Ichiban Kuji products.
  • TCG Trading Card Games.
  • Special or custom order products.
  • Liquidation deals (clearance items, deleted stock).
  • Short-term promotions like flash sales, limited-time offers, or items unavailable at the time of price verification.
  • Used products.
  • Non-authorised retailers or resellers.
  • Errors in advertising or typographical mistakes, whether ours or a competitor's.

Price Match also can't be combined with other promotions. Reward points and additional coupons are not applicable when a match is approved.

Submit a
match.

Price Match requests live on each product page so we can tie the request to the exact item. Open the product, click BEST PRICE GUARANTEE, and paste the competitor link.

// 14-day window · AU only
// Where to submit

From any product page.

Every Sugo Toys product page has a BEST PRICE GUARANTEE button below the price. Open the item you want matched and start the request from there.

BROWSE PRODUCTS EMAIL SUPPORT

Response within 48 hours during business hours (Mon-Fri 10:00 - 17:00 AEST).

Common Qs.

// 04

How long do I have to request a Price Match after ordering?

+
14 days. The Price Match Guarantee applies to existing orders, both in-stock and pre-order, placed within the last 14 days. Requests beyond that window are not eligible.

Do you match international sellers?

+
No. We match Australian competitors only. International listings introduce tax, exchange rate, shipping, and after-sales differences that aren't comparable. We focus on giving you the best AU price and local satisfaction guarantee.

How does delivery and tax factor into the comparison?

+
When the competitor is online, we add their delivery cost and any applicable tax to your location. The total landed price is what we compare against ours.

How do I actually submit a Price Match request?

+

Two steps:

  1. Open the product on sugotoys.com.au and click the BEST PRICE GUARANTEE button below the price.
  2. Paste the competitor's link, your order number, and any details. Submit.

If the button isn't showing for a product, email [email protected] with the product link and the competitor link.

Can I combine Price Match with reward points or coupons?

+
No. The Price Match offer can't be combined with other promotions. Reward points and additional coupons aren't applicable when a match is approved.

What if the competitor is sold out by the time you check?

+
The competitor's listing must be live and in stock at the time of price verification. Short-term flash sales or items unavailable when we check don't qualify.

Are clearance and deleted stock items eligible?

+
No. Liquidation deals, including clearance and deleted stock from competitors, sit outside the program. Same for special or custom order products, used items, Online Ichiban Kuji, and TCG Trading Card Games.

Will the difference be refunded as cash or credit?

+
When a match is approved we apply the difference to your existing order. Our team will confirm the exact method (price adjustment or store credit) when we reply, depending on payment method and order status.