Send US A MESSAGE

For any enquiries, please email us: contact@sugotoys.com.au or use the form below.

FAQ

General Questions

Q. How do I contact you?
You can contact us by sending email to: contact@sugotoys.com.au
We will generally send you a reply within 12 hours.

Alternatively, you can send us a message through Facebook, Line or WeChat!

Q. Do you have a store that I can visit?
Unfortunately, we do not have a physical store yet, however, we do deliver to anywhere in Australia (and selected international countries).

Q. I can’t find the item that I want, can you get them in stock?
Feel free to contact us if you need items that are not already in the store, we will try to find them and get back to you with a quote if possible.

Product Questions

Q. Does Sugo Toys sell genuine products?

Yes! All our product is genuine and purchased from authorised distributors of said brand.

Q. Can I receive a discount if I order x amount?

At Sugo Toys we do our best to offer the lowest possible prices for our items. As such, we are unfortunately unable to offer additional discounts for large orders, etc.

Q. An item in my order is now listed as sold out! Will I receive the item?

Don’t panic. Stock for your order has already been secured if you have already placed an order for the item and it has been confirmed. “Sold out” means we are unable to accept new orders for the item.

Q. I accidentally broke my item. Can you help me get replacement parts?

We are unfortunately unable to provide service for items damaged by customers, nor can we act as a middle-man between customers and manufacturers for replacement parts.

Payment Questions

Q. What payment methods are available?
Sugo Toys accept payment in credit cards (Visa, MasterCard), PayPal, Afterpay, bank transfer (for Australia only), POLi Payment, WeChat, and Alipay.

Q. What currency do you use?
All payment will be charged in Australian dollars.

Shipping Questions

Q. What shipping methods do you offer?

– Orders are shipped from Sydney via Australia Post with tracking and signature.
– International orders are shipped via standard EMS (3-14 business days).

Q. What is the shipping cost? 

The shipping cost is $9.90 per orders and ‘Free Shipping’ for orders above $200 AUD within Australia. Please check our shipping page for international shipping.

Q. Can I change my shipping method or address?

If you would like to change the shipping method or update the address for your order, please email to support@sugotoys.com.au with your order number before dispatch.

Q. Do you ship to my country?
We ship to anywhere in Australia.
For international order please enter your address at checkout to see the international shipping fee.