Ichiban KujiOpen · Mon–Fri 10:00 – 17:00 AESTFree shipping over $200 AUD · Australia-wide3 stores · CBD · Hurstville · Padstow
// Contact · Sugo Toys · Sydney
Talk to a
Collector.
Order help, store visits, sourcing requests, sold-out questions — replies within 48 hours during business hours. For Collectors, By Collectors.
Pick a channel
// 01 — Direct line
// 01
Messenger
m.me/sugotoysau
Fastest text reply
Fastest text reply
// 02
Phone
Warehouse (02) 8318 5900
Haymarket (02) 9159 4950
Hurstville (02) 7229 4798
Haymarket (02) 9159 4950
Hurstville (02) 7229 4798
// 03
// 04 · 中文
Self-serve.
// 02 — Skip the queue
// 01
Product request
Tell us what you want next on our shelves.
SUGGEST →
// 02
Pickup & visit
Book a warehouse pickup or get directions.
OPEN MAP →
// 03
Change address
Update shipping address before dispatch.
UPDATE →
// 04
Cancel order
Submit and our team reviews per policy.
START →
// 05
After-sales
Damage, defect, or warranty? We'll sort it.
OPEN TICKET →
// 06
Affiliate & referral
Earn commissions promoting Sugo to your community.
JOIN SQUAD →
Three stores.
// 03 — Visit IRL
CBD
SE Sydney
Click & Collect
Send
a message.
Prefer to write it out? Drop your details and our team gets back within 48 hours during business hours — your submission opens a Zendesk ticket so nothing falls through the cracks.
// All inquiries · One inbox
// General support
Order & product help.
Order questions, stock checks, change requests, and everything customer-related.
// Business / Legal
Wholesale, partnerships, press.
Corporate inquiries, B2B, partnerships, and legal correspondence.
Common Qs.
// 04
How long until I get a reply?
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We reply within 48 hours during business hours (Mon–Fri 10:00 – 17:00 AEST). For order questions email [email protected] or use the form above.
Can I pick up my online order from your warehouse?
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Yes — collect from our Padstow warehouse (90 Gow Street, Padstow NSW 2211). Please contact our support team to book an appointment.
Are all your products genuine?
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Yes. Every product we sell is genuine and purchased from authorised distributors of the relevant brand.
What payment methods do you accept?
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Credit cards (Visa, Mastercard), PayPal, AfterPay (AU & NZ), Humm (AU), bank transfer (AU), WeChat, and Alipay. Three payment-plan options also available: Credit Card (Global), Direct Debit (AU & NZ), and PayPal Invoice (contact support).
What does shipping cost?
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Within Australia: $9.90 flat per order, free for orders over $200 AUD. International: please enter your address at checkout to see your country's shipping fee.
Do you ship internationally?
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We ship anywhere in Australia. International orders welcome — your shipping fee is calculated at checkout based on destination.