Don’t Settle for Broken: Fix Your Figures with Us!

We understand the disappointment that comes when your treasured collectibles arrive damaged. That’s why we are offering local repair service in Australia, specifically for issues like paint flaws or broken parts.

Shop with confidence knowing that we are always striving to enhance our services and provide you with the best possible care. Our after-sales support now includes comprehensive coverage and discounted repairs to ensure your collectibles are restored to their pristine condition. Your satisfaction is our priority, and we’re here to safeguard it!

Local Repair Service

We offer careful and thorough repairs to bring your collectibles back to their original glory. Whether it’s a minor scratch or more significant damage, our experts handle each case with precision and care.

After-Sales Support

Shop confidently with us. We offer initial repairs and discounted future services for any issues that may arise with your collectibles.

  • We can address the majority of issues, including paint flaws, broken parts, chips, scratches, cracks, and joint issues, among others. However, we are unable to repair electrical or lighting-related issues, as well as problems with leather materials. Please complete the aftersales form for us to evaluate the repairability of your item. Do not return the item to us without receiving confirmation first.
  • Please note that our repair services are exclusively available for products purchased directly from Sugo Toys.

Unboxing Video & Free Repairs

For major damages where replacement stock is unavailable, we will provide a complimentary repair within Australia, provided you submit an unboxing video as per our guidelines to claim free initial repairs. If you don’t have an unboxing video, we will assess the damage and offer solutions on a case-by-case basis, in accordance with Australian Consumer Law. We will cover all necessary shipping costs within Australia for major damages to ensure your item is repaired to your satisfaction. For international orders, the customer will need to cover the shipping cost for returning the item.

We’re here to support your collection and ensure every piece remains impeccable. For more information please feel free to contact our support team.

Submit Aftersale Request