XM Studios Care Pack

For Australian Customer:

• All standard-size orders are sent via AusPost with tracking.
• PO/Parcel Locker addresses are allowed.
• Express Post shipping is available at checkout.
• Oversized Items will be shipped via Toll IPEC by default. Other shipping couriers are available upon request.
• Same Day/Next Business Day Delivery is available in select Metro Sydney, Wollongong, Central Coast, and Canberra areas. Eligibility is based on your postcode. This method does not accept AusPost PO box/shop addresses. In rare instances where same-day delivery is not possible, items will be delivered the next business day. Please note, that refunds are not issued in these cases.

FREE SHIPPING
When shipment value is over $200 AUD **

FLAT RATE $9.9 AUD
On orders under $200 AUD

* We require additional postage if the customer requests for a separate shipment of items under A$200.

** Oversized shipping surcharge may apply for heavy statues over 22kg and box sizes over 0.25 cubic meters.

SPECIAL NOTE FOR HEAVY ITEMS

We offer free shipping for the majority of items on our website. However, for items that exceed 22kg or 0.25 cubic meters and are being shipped to remote areas (our warehouse is located in NSW), there may be a surcharge applied. The specific surcharge will depend on the packaging size determined by the manufacturer after the product is released. We will contact the receiver if a surcharge is required upon dispatch.

Unfortunately, we are unable to offer free shipping for heavy items that cannot be shipped with AusPost. These items require alternative shipping methods, which come with additional costs that we are unable to absorb. However, we will always strive to provide our customers with the most cost-effective shipping options available for their heavy items.

Please do not hesitate to contact us if you have any questions or concerns regarding shipping.

For Overseas Customer:

International shipping options available:
(see rates at checkout) *

• EMS Standard (7-20 days with tracking)
• EMS Express (2-10 days with tracking)
• DHL Express (2-7 days with tracking) **

The most up-to-date delivery time-frames for international parcels can be found here:
https://auspost.com.au/service-updates/international-delivery-times

- Worldwide shipping to all countires.
- It might take longer time by the Custom and Post office.
- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.

* Oversized shipping surcharge may apply if the final package size/weight is exceed the original weight quoted at checkout. We will contact the receiver if addtional shipping charge is required upon dispatch.

** Please contact our support for DHL shipping quote.