We aim to pick, pack & dispatch within 48 hours of a paid order from our Padstow (Sydney) warehouse. You get an email with tracking the moment it leaves. Pre-orders ship once stock lands, see the Pre-Order tab.

Free over $200 AUD Australia-wide. Under $200 it is a flat $9.95 to NSW · VIC · ACT · QLD, or $15.95 to WA · NT · TAS · SA. International rates show at checkout.

No, on EMS orders. We cover US tariffs on EMS Standard and EMS Express shipments, checkout is the final price, no charges at the door. DHL Express orders are excluded (typically items over 20 kg or 0.25 m³); we always confirm the courier with you before dispatch on heavy orders.

Email [email protected] within 14 days of delivery with your order number and clear photos of the parcel and item. We respond within 3 business days, send a pre-paid AU return label for genuine faults, and replace, repair or refund.

Yes, for in-stock orders within 14 days of delivery. Choose store credit at 0% fee (Sugo wallet, no expiry) or a refund to your card with a 5% fee. Original shipping is non-refundable once shipped. Pre-orders are not covered here, the pre-order policy applies.

Yes, our Padstow showroom (90 Gow Street, Padstow NSW 2211) by appointment. Email [email protected] to book a time.

Most items ship free over $200. Items over 22 kg or 0.25 m³ may carry a regional freight surcharge to remote areas. We always contact you with a quote before dispatch, you can approve, use your own courier, or cancel.