Ichiban Kuji
Loona Smart Robot Petbot Premium Ver.
SOLD OUT
Authorized Retailer of Loona Smart Robot in Australia. Comes with a 6-Month Warranty.
Supports ChatGPT! Comes with a Game Prop Kit and Charging Dock.
Premium Ver.
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Go Ver.
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Ships Worldwide
Fully Tracked
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This item is currently sold out.
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Description.
Introducing the Loona Smart Robot Petbot Premium Ver., the perfect combination of an adorable pet and advanced technology. With its expressive features, this four-wheeled robot petbot is guaranteed to capture your heart. Loona can mimic real dog behaviors like sneezing, scratching, howling, fetching, and even rolling over. But that’s not all – it can also dance, pose for pictures, and serve as a remote assistant, keeping an eye on your home with its onboard RGB 720p camera.
Designed with smart technology, Loona is equipped with four wheels and six motors. It utilizes brushless servomotors to move its wheels and incorporates various sensors, microphones, a speaker, a quad-core Cortex A53 CPU, and a dual-core BPU. Although it comes with a dedicated app, you can use Loona even without it once the initial setup is complete.
Compact and lightweight, Loona weighs only 2.4 lb (1.1 kg), making it easy to carry around. It measures 8.3″ (210 mm) in length, 6.8″ (172 mm) in width, and 6.8″ (172 mm) in height.
Getting it to you.
Hand-packed by collectors from our Padstow (Sydney) warehouse, tracked every step. Here is what shipping costs, how fast it moves, and how returns work if something is not right.
Shipping rates.
Over $200
$9.95
Flat rate per order under $200, fully tracked.
$15.95
Flat rate per order under $200, fully tracked.
EMS / DHL
No surprise charges at the door.
Sugo Toys covers US tariffs on EMS orders. What you pay at checkout is the final amount — no extra fees on delivery. Exclusion: DHL Express orders (heavy / oversized) remain buyer-paid for tariffs.
Delivery time.
1 — 2 days
Metro Sydney, working days from dispatch.
2 — 3 days
Melbourne · Brisbane · Canberra, working days.
3 — 7 days
Everywhere else. Peak seasons may add a few days.
I purchased the Loona PetBot from Sugotoys in Australia, influenced by the compelling marketing materials presented by both the manufacturer and the store. Unfortunately, my experience with the product has been disappointing, revealing a significant gap between what was advertised and what was delivered. This review highlights the various shortcomings of the Loona PetBot and points out how the advertising likely breaches several Australian consumer protection laws.
1. Inconsistent and Unreliable Voice Recognition
Loona was advertised as having advanced voice recognition capabilities, enabling it to respond to commands and interact naturally. However, the voice recognition system is highly inconsistent. The robot often fails to recognise commands, even in quiet environments, and frequently responds incorrectly or not at all. This inconsistency makes it frustrating to interact with Loona and significantly reduces its utility as a responsive companion.
2. Navigation and Obstacle Avoidance Issues
The marketing materials claimed that Loona could navigate smoothly and avoid obstacles using its 3D ToF (Time-of-Flight) camera and edge sensors. However, in practice, Loona struggles with these basic functions. In more complex home environments, the robot often bumps into objects or fails to navigate around obstacles properly. This not only disrupts its interaction with users but also raises concerns about the robot's durability over time.
3. Limited Emotional Expression and Interaction
Loona was promoted as having a rich array of emotional expressions and the ability to interact in a lifelike manner. The reality, however, is far less impressive. While Loona does exhibit some expressive features, they are limited and become repetitive quickly, making the robot's behavior predictable. The emotional range is much narrower than implied by the marketing, diminishing the overall engagement and novelty of the product.
4. Poor Battery Life
Despite being marketed as a constant companion, Loona’s battery life is disappointingly short, requiring frequent recharging. This constant need to recharge interrupts interaction and makes it difficult to rely on Loona for extended periods, which is frustrating considering the price point.
5. Issues with Auto-Recharging
One of the most frustrating aspects of Loona is its inability to consistently auto-recharge. The marketing suggested that Loona could autonomously return to its charging dock when needed. However, in reality, this only works if Loona is kept within a very small area near the charging dock. If the robot is too far away or encounters any obstacles, it fails to find the dock, leaving it stranded with a dead battery. This severely undermines the promise of a fully autonomous robotic companion.
6. Artificially Enhanced Marketing Videos
It is evident that the promotional videos for Loona were sped up to make the robot appear more lively and responsive than it actually is. This manipulation is misleading, as the real-life product moves at a noticeably slower pace and lacks the energy and dynamism portrayed in the promotional content. Such deceptive practices create unrealistic expectations and mislead consumers.
7. Incomplete or Underdeveloped Features
The marketing materials promised many features, such as customisable interactions and ongoing updates to the robot's abilities. However, many of these features are either incomplete or underdeveloped. The programming interface, promoted as user-friendly, is not intuitive for non-technical users. Furthermore, the lack of substantial updates and improvements over time suggests that the product may not receive the ongoing support that was initially promised.
8. High Price for Limited Functionality
Given the numerous issues mentioned above, the price of the Loona PetBot seems unjustifiably high. The robot does not deliver the advanced features or seamless interaction that one would expect at its price point. Consumers who invested in this product based on the marketing claims are likely to feel that they have not received value for their money. I know I don't feel like I have received anything close to value for money...
Breach of Australian Consumer Law
Misleading and Deceptive Conduct
Under Australian Consumer Law (ACL), businesses are prohibited from engaging in conduct that is misleading or deceptive, or that is likely to mislead or deceive. Sugotoys copied and pasted the manufacturer’s marketing material, including exaggerated claims about Loona’s capabilities, which are not reflected in the actual product. The significant gap between advertised features and actual performance breaches the ACL’s prohibitions on misleading conduct.
False or Misleading Representations
The store made false or misleading representations regarding the quality, performance, and functionality of the Loona PetBot. These representations include:
Voice Recognition: Advertised as highly responsive, but in practice, it is inconsistent and often fails to recognize commands.
Navigation: Promoted as smooth and capable of avoiding obstacles, yet Loona frequently bumps into objects and struggles in more complex environments.
Auto-Recharging: Marketed as an autonomous feature, but it only works if the robot is kept in a very small area near the charging dock, making the feature nearly unusable.
These misrepresentations violate Australian laws against false representations regarding a product’s capabilities.
Failure to Disclose Material Information
The store’s advertising failed to disclose material information that would have influenced my purchasing decision. For instance:
Manipulated Marketing Videos: The promotional videos were clearly sped up to make Loona appear more lively and responsive than it actually is. This manipulation is a deliberate attempt to mislead consumers about the product’s true nature.
Incomplete Features: The marketing did not clearly communicate that many of the features, such as customizable interactions and updates, are either incomplete or underdeveloped.
Under Australian law, failing to disclose such critical information is considered deceptive and misleading.
Unconscionable Conduct
Sugotoys promotion of the Loona PetBot could also be considered unconscionable conduct under the ACL. By linking to the manufacturer’s YouTube video, which further exaggerates Loona’s capabilities, Sugotoys acted in a manner that exploits consumers' trust, knowing that the product does not deliver on these promises.
Conclusion and Request for Refund
In summary, the Loona PetBot falls short in several key areas that were heavily promoted. The voice recognition is unreliable, navigation is problematic, emotional expressions are limited, and the battery life is insufficient. Additionally, the auto-recharging feature is almost unusable, the marketing videos are artificially enhanced, and the overall functionality does not justify the high price. Given these issues and the clear breaches of Australian Consumer Law, I am requesting a full refund for the product, as it does not meet the advertised standards and was sold under misleading pretenses.