Ichiban Kuji
Loona Smart Robot Petbot Premium Ver.
AUD$727.23
SOLD OUT The item is presently unavailable, and its restocking date remains uncertain. However, please don't hesitate to reach out to us if you're interested in this product, as we'd be more than happy to assist you.
Authorized Retailer of Loona Smart Robot in Australia. Comes with a 6-Month Warranty.
Supports ChatGPT! Comes with a Game Prop Kit and Charging Dock.
Ships Worldwide
Fully Tracked
CLicK & Collect
Secure Payment
100% Authentic
Customer Service
Description
Introducing the Loona Smart Robot Petbot Premium Ver., the perfect combination of an adorable pet and advanced technology. With its expressive features, this four-wheeled robot petbot is guaranteed to capture your heart. Loona can mimic real dog behaviors like sneezing, scratching, howling, fetching, and even rolling over. But that’s not all – it can also dance, pose for pictures, and serve as a remote assistant, keeping an eye on your home with its onboard RGB 720p camera.
Designed with smart technology, Loona is equipped with four wheels and six motors. It utilizes brushless servomotors to move its wheels and incorporates various sensors, microphones, a speaker, a quad-core Cortex A53 CPU, and a dual-core BPU. Although it comes with a dedicated app, you can use Loona even without it once the initial setup is complete.
Compact and lightweight, Loona weighs only 2.4 lb (1.1 kg), making it easy to carry around. It measures 8.3″ (210 mm) in length, 6.8″ (172 mm) in width, and 6.8″ (172 mm) in height.
Description
For Australian Customer:
- All standard-size orders are sent via AusPost with tracking.
- PO/Parcel Locker addresses are allowed.
- Express Post shipping is available at checkout.
- Oversized Items will be shipped via Toll IPEC by default. Other shipping couriers are available upon request.
- Same Day/Next Business Day Delivery is available in select Metro Sydney, Wollongong, Central Coast, and Canberra areas. Eligibility is based on your postcode. This method does not accept AusPost PO box/shop addresses. In rare instances where same-day delivery is not possible, items will be delivered the next business day. Please note, that refunds are not issued in these cases.
FREE SHIPPING
When shipment value is over $200 AUD **
FLAT RATE $9.9 AUD
On orders under $200 AUD
* We require additional postage if the customer requests for a separate shipment of items under A$200.
** Oversized shipping surcharge may apply for heavy statues over 22kg and box sizes over 0.25 cubic meters.
SPECIAL NOTE FOR HEAVY ITEMS
We offer free shipping for the majority of items on our website. However, for items that exceed 22kg or 0.25 cubic meters and are being shipped to remote areas (our warehouse is located in NSW), there may be a surcharge applied. The specific surcharge will depend on the packaging size determined by the manufacturer after the product is released. We will contact the receiver if a surcharge is required upon dispatch.
Unfortunately, we are unable to offer free shipping for heavy items that cannot be shipped with AusPost. These items require alternative shipping methods, which come with additional costs that we are unable to absorb. However, we will always strive to provide our customers with the most cost-effective shipping options available for their heavy items.
Please do not hesitate to contact us if you have any questions or concerns regarding shipping.
For Overseas Customer:
International shipping options available:
(see rates at checkout) *
- EMS Standard (7-20 days with tracking)
- EMS Express (2-10 days with tracking)
- DHL Express (2-7 days with tracking) **
The most up-to-date delivery time-frames for international parcels can be found here:
https://auspost.com.au/service-updates/international-delivery-times
- Worldwide shipping to all countires.
- It might take longer time by the Custom and Post office.
- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
* Oversized shipping surcharge may apply if the final package size/weight is exceed the original weight quoted at checkout. We will contact the receiver if addtional shipping charge is required upon dispatch.
** Please contact our support for DHL shipping quote.
DISPATCH
Once your order payment is confirmed, we aim to dispatch your in-stock item within 2 business days. Orders are shipped directly from our Sydney warehouse.
The typical delivery time-frames within Australia are*:
- Sydney: 1 - 2 working days
- Melbourne & Brisbane & Canberra 2 - 3 working days
- Rest of Australia: 3 - 7 working days
*These are only guidelines based on our experience with delivery times. Delivery times will vary especially during peak / festive seasons.
SECURE POSTAGE
When sending out each order, we ensure that they are packed and wrapped carefully to prevent damages to its contents. We ship our orders using one of the following postal services:
- Australia Post (eParcel)
- EMS (International)
Both services include tracking information. This ensures that you can track your order's delivery from the moment it leaves our warehouse. If you're not home at the time of delivery, the delivery man may leave a card with pickup details from your local post office/collection point.
RETURN
All returns/exchange enquiries must be received by Sugo Toys within 14 days of you receiving your goods at your nominated delivery address.
For details please check our Return Policy.
I purchased the Loona PetBot from Sugotoys in Australia, influenced by the compelling marketing materials presented by both the manufacturer and the store. Unfortunately, my experience with the product has been disappointing, revealing a significant gap between what was advertised and what was delivered. This review highlights the various shortcomings of the Loona PetBot and points out how the advertising likely breaches several Australian consumer protection laws.
1. Inconsistent and Unreliable Voice Recognition
Loona was advertised as having advanced voice recognition capabilities, enabling it to respond to commands and interact naturally. However, the voice recognition system is highly inconsistent. The robot often fails to recognise commands, even in quiet environments, and frequently responds incorrectly or not at all. This inconsistency makes it frustrating to interact with Loona and significantly reduces its utility as a responsive companion.
2. Navigation and Obstacle Avoidance Issues
The marketing materials claimed that Loona could navigate smoothly and avoid obstacles using its 3D ToF (Time-of-Flight) camera and edge sensors. However, in practice, Loona struggles with these basic functions. In more complex home environments, the robot often bumps into objects or fails to navigate around obstacles properly. This not only disrupts its interaction with users but also raises concerns about the robot's durability over time.
3. Limited Emotional Expression and Interaction
Loona was promoted as having a rich array of emotional expressions and the ability to interact in a lifelike manner. The reality, however, is far less impressive. While Loona does exhibit some expressive features, they are limited and become repetitive quickly, making the robot's behavior predictable. The emotional range is much narrower than implied by the marketing, diminishing the overall engagement and novelty of the product.
4. Poor Battery Life
Despite being marketed as a constant companion, Loona’s battery life is disappointingly short, requiring frequent recharging. This constant need to recharge interrupts interaction and makes it difficult to rely on Loona for extended periods, which is frustrating considering the price point.
5. Issues with Auto-Recharging
One of the most frustrating aspects of Loona is its inability to consistently auto-recharge. The marketing suggested that Loona could autonomously return to its charging dock when needed. However, in reality, this only works if Loona is kept within a very small area near the charging dock. If the robot is too far away or encounters any obstacles, it fails to find the dock, leaving it stranded with a dead battery. This severely undermines the promise of a fully autonomous robotic companion.
6. Artificially Enhanced Marketing Videos
It is evident that the promotional videos for Loona were sped up to make the robot appear more lively and responsive than it actually is. This manipulation is misleading, as the real-life product moves at a noticeably slower pace and lacks the energy and dynamism portrayed in the promotional content. Such deceptive practices create unrealistic expectations and mislead consumers.
7. Incomplete or Underdeveloped Features
The marketing materials promised many features, such as customisable interactions and ongoing updates to the robot's abilities. However, many of these features are either incomplete or underdeveloped. The programming interface, promoted as user-friendly, is not intuitive for non-technical users. Furthermore, the lack of substantial updates and improvements over time suggests that the product may not receive the ongoing support that was initially promised.
8. High Price for Limited Functionality
Given the numerous issues mentioned above, the price of the Loona PetBot seems unjustifiably high. The robot does not deliver the advanced features or seamless interaction that one would expect at its price point. Consumers who invested in this product based on the marketing claims are likely to feel that they have not received value for their money. I know I don't feel like I have received anything close to value for money...
Breach of Australian Consumer Law
Misleading and Deceptive Conduct
Under Australian Consumer Law (ACL), businesses are prohibited from engaging in conduct that is misleading or deceptive, or that is likely to mislead or deceive. Sugotoys copied and pasted the manufacturer’s marketing material, including exaggerated claims about Loona’s capabilities, which are not reflected in the actual product. The significant gap between advertised features and actual performance breaches the ACL’s prohibitions on misleading conduct.
False or Misleading Representations
The store made false or misleading representations regarding the quality, performance, and functionality of the Loona PetBot. These representations include:
Voice Recognition: Advertised as highly responsive, but in practice, it is inconsistent and often fails to recognize commands.
Navigation: Promoted as smooth and capable of avoiding obstacles, yet Loona frequently bumps into objects and struggles in more complex environments.
Auto-Recharging: Marketed as an autonomous feature, but it only works if the robot is kept in a very small area near the charging dock, making the feature nearly unusable.
These misrepresentations violate Australian laws against false representations regarding a product’s capabilities.
Failure to Disclose Material Information
The store’s advertising failed to disclose material information that would have influenced my purchasing decision. For instance:
Manipulated Marketing Videos: The promotional videos were clearly sped up to make Loona appear more lively and responsive than it actually is. This manipulation is a deliberate attempt to mislead consumers about the product’s true nature.
Incomplete Features: The marketing did not clearly communicate that many of the features, such as customizable interactions and updates, are either incomplete or underdeveloped.
Under Australian law, failing to disclose such critical information is considered deceptive and misleading.
Unconscionable Conduct
Sugotoys promotion of the Loona PetBot could also be considered unconscionable conduct under the ACL. By linking to the manufacturer’s YouTube video, which further exaggerates Loona’s capabilities, Sugotoys acted in a manner that exploits consumers' trust, knowing that the product does not deliver on these promises.
Conclusion and Request for Refund
In summary, the Loona PetBot falls short in several key areas that were heavily promoted. The voice recognition is unreliable, navigation is problematic, emotional expressions are limited, and the battery life is insufficient. Additionally, the auto-recharging feature is almost unusable, the marketing videos are artificially enhanced, and the overall functionality does not justify the high price. Given these issues and the clear breaches of Australian Consumer Law, I am requesting a full refund for the product, as it does not meet the advertised standards and was sold under misleading pretenses.