Shipping & Return
For Australian Customer:
- All orders are sent via AusPost.
- PO/Parcel Locker addresses are allowed.
- Tracking and signature on delivery are always included.
- Express Post shipping available at checkout.
On orders over $200 AUD
FLAT RATE $9.9 AUD
On orders under $200 AUD
For Overseas Customer:
Two shipping options available:
- EMS Standard (7-14 Days with tracking)
- EMS Express (2-7 Days with tracking)
- Worldwide shipping to all countires.
- It might take longer time by the Custom and Post office.
- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Once your order payment is confirmed, we aim to dispatch your in-stock item within 2 business days. Orders are shipped directly from our Sydney warehouse.
The typical delivery time-frames within Australia are*:
- Sydney: 1 - 2 working days
- Melbourne & Brisbane & Canberra 2 - 3 working days
- Rest of Australia: 3 - 7 working days
*These are only guidelines based on our experience with delivery times. Delivery times will vary especially during peak / festive seasons.
When sending out each order, we ensure that they are packed and wrapped carefully to prevent damages to its contents. We ship our orders using one of the following postal services:
- Australia Post (eParcel)
- EMS (International)
Both services include tracking information. This ensures that you can track your order's delivery from the moment it leaves our warehouse. If you're not home at the time of delivery, the delivery man may leave a card with pickup details from your local post office/collection point.
All returns/exchange enquiries must be received by Sugo Toys within 14 days of you receiving your goods at your nominated delivery address.
For details please check our Return Policy.