We aim to pick, pack & dispatch within 48 hours of a paid order from our Padstow (Sydney) warehouse. You get an email with tracking the moment it leaves. Pre-orders ship once stock lands — see the Pre-Order tab.

Free over $200 AUD Australia-wide. Under $200 it is a flat $9.95 to NSW · VIC · ACT · QLD, or $15.95 to WA · NT · TAS · SA. International rates show at checkout.

No, on EMS orders. We cover US tariffs on EMS Standard and EMS Express shipments — checkout is the final price, no charges at the door. DHL Express orders are excluded (typically items over 20 kg or 0.25 m³); we always confirm the courier with you before dispatch on heavy orders.

Email [email protected] within 14 days of delivery with your order number and clear photos of the parcel and item. We respond within 3 business days, send a pre-paid AU return label for genuine faults, and replace, repair or refund.

Yes, for in-stock orders within 14 days of delivery. Choose store credit at 0% fee (Sugo wallet, no expiry) or a refund to your card with a 5% fee. Original shipping is non-refundable once shipped. Pre-orders are not covered here — the pre-order policy applies.

Yes — our Padstow showroom (90 Gow Street, Padstow NSW 2211) by appointment. Email [email protected] to book a time.

Most items ship free over $200. Items over 22 kg or 0.25 m³ may carry a regional freight surcharge to remote areas. We always contact you with a quote before dispatch — you can approve, use your own courier, or cancel.