Getting it to you.
Hand-packed by collectors from our Padstow (Sydney) warehouse, tracked every step. Here is what shipping costs, how fast it moves, and how returns work if something is not right.
Shipping rates.
Over $200
$9.95
Flat rate per order under $200, fully tracked.
$15.95
Flat rate per order under $200, fully tracked.
EMS / DHL
No surprise charges at the door.
Sugo Toys covers US tariffs on EMS orders. What you pay at checkout is the final amount, no extra fees on delivery. Exclusion: DHL Express orders (heavy / oversized) remain buyer-paid for tariffs.
Delivery time.
1 to 2 days
Metro Sydney, working days from dispatch.
2 to 3 days
Melbourne · Brisbane · Canberra, working days.
3 to 7 days
Everywhere else. Peak seasons may add a few days.









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While it's unusual for the board to burn out immediately, it is possible that a mismatch in voltage or another issue during assembly might have contributed to this unfortunate situation. Nonetheless, we're here to assist you and make things right.
Please get in touch with our customer support team directly, so we can thoroughly investigate the matter, assist you with any repair or replacement needs, and ensure that you are safely able to enjoy our products in the future.
Again, we apologize deeply for any stress or inconvenience caused and appreciate the opportunity to resolve this issue for you.
I wanted a pre-painted diorama, with only the assembly to do (as shown in the photos on the website).
In the end, I ended up with pieces made of cheap cardboard that still had the markings of the plate on which they had been cut out.
There were also filthy touches of glue, spoiling the potential of the diorama.
No assembly instructions were supplied and the various parts were attached with no regard for the structure.
Having ordered from this site, I thought it was a quality brand. This is far from being my first purchase but I was very disappointed with this one.
If I have any minor problems, I take them up with the after-sales service, but in this case I felt I had to leave a review.