Description.
// Product details
Specifications:
- Closed Mouth Head
- Head Compatible with MMPR-01/01DX/01DXS products
- LED-Illuminated Plasma Cannon
- Workable Medicomp with Opening Lid and Tray
- Fully-detailed Display Stand base
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Battle Damaged Ver. | Unmasked Ver. | Standard Ver.
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" Hi Kieron, thank you for letting us know. We are sorry about the chips. Unfortunately, paint chips for predator head happens quite commonly in transit based on our experience :(".
So I'll be ordering from **** instead moving forward as I've had no issues with the statues I've bought from them where sugo toys I've received 2 damaged statues previous was fugitive predator deluxe which they replaced 2 damaged heads but took 8 months but with jungle hunter bust they've virtually just brushed me which isn't good enough when you spend that kind of money.
I'm sorry to hear that you're considering moving your orders to another retailer. It's essential for us to clarify that as a retailer, we don't have control over the manufacturing quality. Even if you purchase from elsewhere, the products still come from the same factory. This is not an excuse, but rather an explanation to shed light on the broader issue.
That said, we are always looking for ways to enhance our customer service and provide solutions to recurring issues. I'm pleased to announce that we now have a dedicated team on-site who are trained to repair minor paint chip or breakage issues. Instead of going through the lengthy process of sending parts back to the manufacturer, we can now address such concerns locally, ensuring a faster and more efficient response.
From the images you provided in your review, I believe our team should be capable of making the necessary repairs to bring your statue back to its deserved glory. As we've just begun offering this service, we're still perfecting our approach, so while we strive for excellence, please bear with us as we continue to refine this new process.
If you would like to proceed with the repair, please let us know, and we'll send you the shipping details as soon as possible. We truly value your business and are dedicated to ensuring that every experience with Sugo Toys exceeds your expectations.