Name: Sugo Toys Exclusive Mystery Box
Brand: Sugo Toys Mystery Box
SKU: SUGOMYSTERY
Availability: InStock
Rating: 4.00 (7 reviews)

Description.

// Product details

Sugo Toys Mystery Box – A Surprise for Collectors

Get a fun unboxing packed with collectibles, figures, plushies, accessories, and gadgets from popular franchises. Pick your box size, add extra value if you want bigger surprises, and tell us a simple wish to help guide your box.

Choose Your Mystery Box Size

Small Mystery Box – A great starter mix of merch, gadgets, and accessories.
Medium Mystery Box – More value and variety, with higher-quality merch and collectibles.
Large Mystery Box – Designed for collectors, with more premium items and bigger surprises.
Deluxe Mystery Box – Our top-tier box, with the most items and the best chance of premium collectibles.

Available Themes / IPs

Genshin Impact, Honkai: Star Rail, Hatsune Miku, One Piece, Dragon Ball, Jujutsu Kaisen, Pokémon, Digimon, My Hero Academia, Neon Genesis Evangelion, Demon Slayer, Naruto, Marvel, DC, Star Wars, and more.

What You’ll Receive

At least 2 items in every box (higher box tiers include more).
A mix of official merch, collectible figures, plushies, accessories, and cool gadgets.
Some items may be exclusive surprises that are not listed on our website.

Default exclusions: Large-scale statues and NSFW products are not included by default. You may request them through Make a Wish.

If we cannot fully meet your box value due to stock limits, we will issue store credit for the difference.

Add Extra Value (Optional)

Want a bigger box? Add $20 to $500 AUD to your Mystery Box for extra items and/or higher-value figures. The more you add, the more we can include.

Note: Added value increases the overall contents, but does not guarantee specific products.

Guaranteed Bonus Value (5% to 20%)

Every Mystery Box includes 5% to 20% extra retail value compared to what you paid.

If you feel the box did not meet this value guarantee, contact us and we will work with you to make it right.

Make a Wish (Optional)

Add 1 to 2 keywords at checkout, such as a character name, series name, or general theme. We will do our best to include something related.

Requests are not guaranteed and depend on stock at the time of packing.
Broad keywords work best.

Terms & Conditions

Final sale: No change-of-mind returns, refunds, or exchanges.
Random selection: Items are chosen at random based on the theme/IP selected. Specific items are not guaranteed unless clearly stated.
Make a Wish: A non-binding request. We will try, but fulfillment depends on stock.
Bonus value guarantee: Each box includes 5% to 20% added retail value. If you believe your box does not meet this, contact us for support.
Extra value add-on: Optional add-on amount ($20 to $500 AUD) is non-refundable and does not guarantee specific products.
Damaged or defective items: Contact us within 14 days of delivery. We will assess and offer a replacement or suitable solution where applicable.

// Shipping & Returns

Getting it to you.

Hand-packed by collectors from our Padstow (Sydney) warehouse, tracked every step. Here is what shipping costs, how fast it moves, and how returns work if something is not right.

Free over$200 AUD

DispatchWithin 48 hrs

US tariffsIncluded*

Returns14-day window

Shipping rates.

// 01 — AU & worldwide

// 01 · Free

Over $200

Free standard shipping Australia-wide on cart subtotals over $200 AUD.

// 02 · East

$9.95

NSW · VIC · ACT · QLD
Flat rate per order under $200, fully tracked.

// 03 · West & remote

$15.95

WA · NT · TAS · SA
Flat rate per order under $200, fully tracked.

// 04 · Worldwide

EMS / DHL

Tracked international, rates at checkout. DHL for parcels over 20 kg or 0.25 m³.

🇺🇸

// US customers · tariffs included

No surprise charges at the door.

Sugo Toys covers US tariffs on EMS orders. What you pay at checkout is the final amount — no extra fees on delivery. Exclusion: DHL Express orders (heavy / oversized) remain buyer-paid for tariffs.

EMS · All-in

Delivery time.

// 02 — Typical AU transit

// 01 · Sydney

1 — 2 days

Metro Sydney, working days from dispatch.

NSW →

// 02 · Capitals

2 — 3 days

Melbourne · Brisbane · Canberra, working days.

VIC QLD ACT →

// 03 · Rest of AU

3 — 7 days

Everywhere else. Peak seasons may add a few days.

AU-WIDE →

Returns.

// 03 — Faulty or change of mind

// 01 · Faulty / damaged

We cover it

Arrived damaged or defective? Email us within 14 days with photos — we send a pre-paid return label and replace, repair or refund.

// 02 · Change of mind

Store credit

In-stock orders, within 14 days. 0% fee as store credit, or 5% fee back to your card. Pre-orders follow the pre-order policy instead.

// 03 · Your rights

ACL always

Nothing here reduces your rights under Australian Consumer Law. Faulty, not as described, or not fit for purpose is always covered.

Common Qs.

// 04 — Shipping & returns

How fast will my order ship?

We aim to pick, pack & dispatch within 48 hours of a paid order from our Padstow (Sydney) warehouse. You get an email with tracking the moment it leaves. Pre-orders ship once stock lands — see the Pre-Order tab.

How much is shipping?

Free over $200 AUD Australia-wide. Under $200 it is a flat $9.95 to NSW · VIC · ACT · QLD, or $15.95 to WA · NT · TAS · SA. International rates show at checkout.

I'm in the US — will I pay tariffs?

No, on EMS orders. We cover US tariffs on EMS Standard and EMS Express shipments — checkout is the final price, no charges at the door. DHL Express orders are excluded (typically items over 20 kg or 0.25 m³); we always confirm the courier with you before dispatch on heavy orders.

My item arrived damaged — what do I do?

Email [email protected] within 14 days of delivery with your order number and clear photos of the parcel and item. We respond within 3 business days, send a pre-paid AU return label for genuine faults, and replace, repair or refund.

Can I return it if I change my mind?

Yes, for in-stock orders within 14 days of delivery. Choose store credit at 0% fee (Sugo wallet, no expiry) or a refund to your card with a 5% fee. Original shipping is non-refundable once shipped. Pre-orders are not covered here — the pre-order policy applies.

Can I pick up from your warehouse?

Yes — our Padstow showroom (90 Gow Street, Padstow NSW 2211) by appointment. Email [email protected] to book a time.

What about heavy or oversized statues?

Most items ship free over $200. Items over 22 kg or 0.25 m³ may carry a regional freight surcharge to remote areas. We always contact you with a quote before dispatch — you can approve, use your own courier, or cancel.

// Full detailsShipping & delivery →Returns policy →

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Sugo Toys Exclusive Mystery Box

* Mystery Box Value

* Pick your theme

Add Value

Make A Wish

Click & Collect

Padstow Warehouse

City Store

Hurstville Store

Padstow Showroom