Estimated Time of Arrival (ETA) shown is provided by the Manufacturer and for reference only. The actual delivery date is subject to the manufacturer release date. We will ship the product(s) to you once we have them in stock.
The remaining balance is payable upon arrival of the item into our warehouse, or in installments leading up to arrival (This can be arranged by contacting our customer service).
In the event that the pre-order item is discontinued by the manufacturer due to whatsoever reason, we shall return the payment in full to the customer who has placed the pre-order item.
Deposit for Pre-Order items is non-refundable unless stated otherwise.
Under unforeseen circumstances, there may be a shortage of supply by the manufacturer. The allocation shall then be on “First Come, First Served Basis”. Others shall be placed under the waiting list for the next delivery.
Sugo Toys is not liable for any delay by the manufacturer, discontinued production and shortage in the allocation of stock.