Ichiban KujiAt Sugo Toys, we are committed to providing the best service possible and ensuring customer satisfaction. If the item you purchase arrives with major issues, please provide an unboxing video to support your claim. If you don’t have an unboxing video, we will assess the damage and offer solutions on a case-by-case basis, in accordance with Australian Consumer Law. For major damages where replacement stock is unavailable, we will provide a complimentary repair within Australia, covering all necessary shipping costs to ensure your item is repaired to your satisfaction.
Thank you for choosing Sugo Toys as your trusted source for collectible figures. As part of our continuous effort to ensure the highest quality and customer satisfaction, we kindly ask for your assistance when unboxing select, high-value or fragile items.
Unboxing Guidelines:
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Begin With the Exterior: Initiate your recording by showcasing the sealed package, verifying its untouched state.
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Detailed Unboxing Process: Continuously film the entire unpacking experience, from the initial cut through the box to the moment you unveil its precious contents.
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Reporting Major Concerns: If, unfortunately, you discover significant issues or damages upon opening, please promptly submit an aftersale request. Attach your unboxing video and detailed images of the items in question. This allows us to swiftly understand and address your concerns.
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Handling Minor Issues: For lesser concerns, rest assured we will liaise directly with the manufacturer to ensure after-sales support, ensuring your complete satisfaction.
You can find more details in our aftersale policy, which can be accessed through the following link: https://sugotoys.com.au/returns-policy/
Thank you for your cooperation, and we appreciate your understanding of our procedures to ensure a satisfactory resolution.
