Ichiban Kuji
// Shipping & Returns
Getting it to you.
Hand-packed by collectors from our Padstow (Sydney) warehouse, tracked every step. Here is what shipping costs, how fast it moves, and how returns work if something is not right.
Free over$200 AUD
DispatchWithin 48 hrs
US tariffsIncluded*
Returns14-day window
Shipping rates.
// 01 — AU & worldwide
// 01 · Free
Over $200
Free standard shipping Australia-wide on cart subtotals over $200 AUD.
// 02 · East
$9.95
NSW · VIC · ACT · QLD
Flat rate per order under $200, fully tracked.
Flat rate per order under $200, fully tracked.
// 03 · West & remote
$15.95
WA · NT · TAS · SA
Flat rate per order under $200, fully tracked.
Flat rate per order under $200, fully tracked.
// 04 · Worldwide
EMS / DHL
Tracked international, rates at checkout. DHL for parcels over 20 kg or 0.25 m³.
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// US customers · tariffs included
No surprise charges at the door.
Sugo Toys covers US tariffs on EMS orders. What you pay at checkout is the final amount — no extra fees on delivery. Exclusion: DHL Express orders (heavy / oversized) remain buyer-paid for tariffs.
EMS · All-in
Delivery time.
// 02 — Typical AU transit
// 01 · Sydney
1 — 2 days
Metro Sydney, working days from dispatch.
NSW →
// 02 · Capitals
2 — 3 days
Melbourne · Brisbane · Canberra, working days.
VIC QLD ACT →
// 03 · Rest of AU
3 — 7 days
Everywhere else. Peak seasons may add a few days.
AU-WIDE →
Returns.
// 03 — Faulty or change of mind
// 01 · Faulty / damaged
We cover it
Arrived damaged or defective? Email us within 14 days with photos — we send a pre-paid return label and replace, repair or refund.
// 02 · Change of mind
Store credit
In-stock orders, within 14 days. 0% fee as store credit, or 5% fee back to your card. Pre-orders follow the pre-order policy instead.
// 03 · Your rights
ACL always
Nothing here reduces your rights under Australian Consumer Law. Faulty, not as described, or not fit for purpose is always covered.
Common Qs.
// 04 — Shipping & returns
How fast will my order ship?
+We aim to pick, pack & dispatch within 48 hours of a paid order from our Padstow (Sydney) warehouse. You get an email with tracking the moment it leaves. Pre-orders ship once stock lands — see the Pre-Order tab.
How much is shipping?
+Free over $200 AUD Australia-wide. Under $200 it is a flat $9.95 to NSW · VIC · ACT · QLD, or $15.95 to WA · NT · TAS · SA. International rates show at checkout.
I'm in the US — will I pay tariffs?
+No, on EMS orders. We cover US tariffs on EMS Standard and EMS Express shipments — checkout is the final price, no charges at the door. DHL Express orders are excluded (typically items over 20 kg or 0.25 m³); we always confirm the courier with you before dispatch on heavy orders.
My item arrived damaged — what do I do?
+Email [email protected] within 14 days of delivery with your order number and clear photos of the parcel and item. We respond within 3 business days, send a pre-paid AU return label for genuine faults, and replace, repair or refund.
Can I return it if I change my mind?
+Yes, for in-stock orders within 14 days of delivery. Choose store credit at 0% fee (Sugo wallet, no expiry) or a refund to your card with a 5% fee. Original shipping is non-refundable once shipped. Pre-orders are not covered here — the pre-order policy applies.
Can I pick up from your warehouse?
+Yes — our Padstow showroom (90 Gow Street, Padstow NSW 2211) by appointment. Email [email protected] to book a time.
What about heavy or oversized statues?
+Most items ship free over $200. Items over 22 kg or 0.25 m³ may carry a regional freight surcharge to remote areas. We always contact you with a quote before dispatch — you can approve, use your own courier, or cancel.
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