Shipping and Return
For Australian Customer:
- All standard-size orders are sent via AusPost with tracking.
- PO/Parcel Locker addresses are allowed.
- Express Post shipping is available at checkout.
- Oversized Items will be shipped via Toll IPEC by default. Other shipping couriers are available upon request.
- Same Day/Next Business Day Delivery is available in select Metro Sydney, Wollongong, Central Coast, and Canberra areas. Eligibility is based on your postcode. This method does not accept AusPost PO box/shop addresses. In rare instances where same-day delivery is not possible, items will be delivered the next business day. Please note, that refunds are not issued in these cases.
SPECIAL NOTE FOR HEAVY ITEMS We offer free shipping for the majority of items on our website. However, for items that exceed 22kg or 0.25 cubic meters and are being shipped to remote areas (our warehouse is located in NSW), there may be a surcharge applied. The specific surcharge will depend on the packaging size determined by the manufacturer after the product is released. We will contact the receiver if a surcharge is required upon dispatch. Unfortunately, we are unable to offer free shipping for heavy items that cannot be shipped with AusPost. These items require alternative shipping methods, which come with additional costs that we are unable to absorb. However, we will always strive to provide our customers with the most cost-effective shipping options available for their heavy items.
Please do not hesitate to contact us if you have any questions or concerns regarding shipping.
For Overseas Customer:International shipping options available: (see rates at checkout) *
- EMS Standard (7-20 days with tracking)
- EMS Express (2-10 days with tracking)
- DHL Express (2-7 days with tracking) **
Once your order payment is confirmed, we aim to dispatch your in-stock item within 2 business days. Orders are shipped directly from our Sydney warehouse.
The typical delivery time-frames within Australia are*:
- Sydney: 1 - 2 working days - Melbourne & Brisbane & Canberra 2 - 3 working days - Rest of Australia: 3 - 7 working days
*These are only guidelines based on our experience with delivery times. Delivery times will vary especially during peak / festive seasons.
When sending out each order, we ensure that they are packed and wrapped carefully to prevent damages to its contents. We ship our orders using one of the following postal services:
- Australia Post (eParcel) - EMS (International)
Both services include tracking information. This ensures that you can track your order's delivery from the moment it leaves our warehouse. If you're not home at the time of delivery, the delivery man may leave a card with pickup details from your local post office/collection point.
All returns/exchange enquiries must be received by Sugo Toys within 14 days of you receiving your goods at your nominated delivery address.
For details please check our Return Policy.