Pre-Order Policy

A Preorder is an item that has not yet come into stock at our Sydney warehouse, but you can pre-purchase it to secure your piece. (Include custom/special ordered and first/overseas batch products)

Preorders are particularly important for limited release items, as sometimes we may presell out of an item, so preordering will be the only way to ensure you can buy that piece.

Please note that supply quantity is subject to change without notice by the manufacturer/supplier. In such instances, your order quantity may be reduced or canceled in entirety. 

Deposits

Preorder items generally have the option to either pay in full or pay a flat rate deposit to secure the item and then pay the remaining balance upon arrival of the item into our warehouse.

So the deposit, whether it be flat rate or in full, secures your particular piece, but it is non-refundable and non-transferable. 

  • The deposit will be fully refunded only if Sugo Toys is not able to fulfill the order due to limited supply.

Cancellation

  • Non-Refundable Deposit: If you paid a deposit when placing your order, that deposit will serve as the cancellation fee.
  • No Deposit Orders: If no deposit was required (e.g., Full Payment or Payment Plan), 15% of the item’s total value will be charged as the cancellation fee.
  • Applicability: This fee applies if you cancel your order (e.g., because of a change of mind or an inability to pay), or if your order is canceled due to insufficient funds or overdue payments exceeding 14 days.

3-Day Grace Period

  • You may cancel your order without penalty within three days of placing it.
  • If canceled within this period, any deposit paid will be converted to store credit. (Please note, we do not issue cash refunds for change-of-mind cancellations.)
  • Important: This grace period does not apply to custom/special orders or first/overseas batch products.

Repeated or Unreasonable Cancellations

  • At Sugo Toys, we strive to offer a smooth preordering experience for everyone.
  • However, if cancellations become frequent or are deemed unreasonable, we reserve the right to restrict the account from placing future preorders.

How to Cancel

Release Date

Please note that pre-order dates are estimates only and subject to change without notice. These estimates are based on the best information that we have available at the time. These changes are beyond our control and due to the discretion of our distributors and the manufacturers.

Our release date might differ to the release date from the manufacturer’s website, please consider shipping duration for the products to arrive at our warehouse.

* Due to the fact that preorder product arrival dates are estimates only and can be affected by events beyond our control, we do not recommend purchasing preorder products for birthdays or other special occasions.

Change In Price

If the pre-order item price increases on arrival, we will still honor the price at the time you made your purchase regardless of whether you paid in full or a deposit to secure the piece.

However, we do, from time to time, need to increase prices on arrival and those that have not pre-ordered the piece will be subject to that new price when it is made “In Stock” on the website.

Fee Disputes

Credit card companies submitting a dispute, or charge back, to Sugo Toys for any Non-refundable deposit, cancellation fees, or back charged customs duties will be given a copy of the terms and conditions of those specific agreements, as well as documentation of our checkout process illustrating your acceptance of the terms, via the client required action of selecting a check box. The information that will be provided illustrates a contract that you created with Sugo Toys upon checkout and generally results in a dismissal of the dispute. Please keep in mind that any accounts with pending chargebacks or PayPal claims for any reason could result in a permanent suspension of your account.

* We may, at any time, and at our sole discretion, modify the preorder policy, with or without notice to the User. Any such modification will be effective immediately upon public posting. Your continued use of our Service and this Site following any such modification constitutes your acceptance of these modified Terms.