Pre-Order Policy

A Preorder is an item that has not yet come into stock, but you can pre-purchase it to secure your piece.

Deposits

Pre-orders under $150 are generally paid upfront and then shipped out to you as soon as they arrive.

Items over $150 generally have the option to either pay in full as above or pay a flat rate deposit to secure the item and then pay the remaining balance upon arrival of the item into our warehouse.
Note: deposit can also be paid with AfterPay.

So the deposit, whether it be flat rate or in full, secures your particular piece ie. reserves it, but it is non-refundable. If you change your mind or wish to cancel, you can apply this deposit against another product or simply maintain a store credit until you find another item that you want within 60 days. (Maximum 2 preorder cancellations allowed per year)

Cash refunds will not be given in all cases for pre-order items. Items that are damaged and/or faulty can be exchanged or refunded as store credit.

Preorders are particularly important for limited release items, as sometimes we may presell out of an item, so preordering will be the only way to ensure you can buy that piece.

Please note that supply quantity is subject to change without notice by the manufacturer. In such instances, your order quantity may be reduced or order canceled in entirety.

Release Date

Please note that pre-order dates are estimates only and subject to change. These estimates are based on the best information that we have available at the time. These changes are beyond our control and due to the discretion of our distributors and the manufacturers.

Our release date might differ to the release date from the manufacturer’s website, please consider shipping duration for our products to arrive from the warehouse.

Change in price

If the pre-order item price increases on arrival, we will still honor the price at the time you made your purchase, regardless of whether you paid in full or a  deposit to secure the piece.

However, we do, from time to time, need to increase prices on arrival and those that have not pre-ordered the piece will be subject to that new price when it is made “In Stock” on the website.